Proxuma.io | Understand Notifications and Solve Errors

Understand Notifications and Solve Errors

Alvin

Last Update há 8 meses

Proxuma generates a corresponding notification for each process it performs between the system and Autotask. These notifications allow you to identify the exact process it initiated. However, there are also times when you will receive error codes, which means something needs to be configured correctly between Proxuma and Autotask.

In this article, we will list the standard error codes that Proxuma generates. We will also explain why these errors occur and guide you on the best actions to solve them.

📝Inside this article

Error 500 - billing code
Fixing billing code error in Autotask

⚠️Error 500 - Billing Code

Error 500 is a server-side error which in our case is an error in Autotask.🛠️

Here's how to fix error 500 (Billing Code Error):

1. Log in to the Autotask account you've synced with Proxuma.🔐

2. Identify the task/ticket work type and see if it's active or inactive in Autotask.🔍

3. Hover your mouse over the Main Menu icon.🖱️

4. Then, hover your mouse again to Admin and select Features & Settings.⚙️

5. Expand the Service Desk (Tickets) section and click Ticket Categories.🎫

6. Ensure that the ticket category you used is active.✅

7. Go to the Finance, Accounting, & Invoicing section and click Billing Codes.📊

8. Verify if the work type you used is active.✅

9. Go back to Proxuma and create a task again. You should receive an OK response (200 OK) which means the process is successful.🎉

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